Introduction
Thank you for shopping with Joe Black Coffee. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied your order, we're here to help.
Roasting & Processing Times
We roast to order to ensure maximum freshness.This means your coffee is not sitting on a shelf — it’s prepared just for you.
- Processing Time: Orders are usually processed and dispatched within 2–5 business days after payment is received.
- Delivery times may vary depending on your location and chosen shipping method.
- We’ll always keep you informed if there’s any unexpected delay.
Freshness & Quality Guarantee
We take pride in every roast. If, for any reason, you are not completely happy with your purchase:
- Replacement or Refund: We will gladly replace the item or issue a refund once the goods are returned to us in their original packaging.
- This does not affect your statutory consumer rights.
- Please contact us within 14 days of receipt so we can put things right quickly.
Returns Process
To return an item:
- Contact our customer service team at office@joeblackcoffee.co.uk or call 0151 922 8003.
- We will provide return instructions if required.
- We will confirm refund as soon as possible.
Please note that as coffee is a perishable product, returns are only accepted where there is an issue with quality, damage, or incorrect delivery — not simply a change of preference.
Payment & Pricing
- All prices are listed in UK Sterling and include VAT where applicable.
- Payment is required at the time of order via our secure checkout.
- We reserve the right to adjust prices or correct errors at any time, but any changes will not affect orders already placed.
Liability
While we take great care to ensure your coffee reaches you in perfect condition, Coffee Roasters cannot be held liable for delays caused by postal or courier services beyond our control.
Contact Us
We’re here to help! If you have any questions about these Terms & Conditions or your order, please get in touch:
📧 office@joeblackcoffee.co.uk
📞 01519228003
We believe great coffee comes with great service — and we’ll always do our best to make sure you’re delighted with your experience.